First, you must be completely logged out of the character in order to force a DB update on Blizzard’s side, otherwise we won’t be able to pull your current data.
If you’ve done this, typically a Blizzard DB update is almost instantaneous, however, there can be slight delays depending on Blizzard’s usage / system latency /
amount of Doom 2 being played on realm servers. This can as little as five minutes or in some very rare extreme cases TWO WEEKS.
We should be able to pick up your current data fairly quickly, however, if it’s been longer than 24 hours since you last logged out (and hit the Update
button for your character), please drop us a line (twitter or the forums) and we’ll check it out.
Unfortunately in these cases there is pretty much nothing we can do as we have to wait until the data is made available to the public Blizzard API.